Privacy Policy

1. Introduction

QualityX Services ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you use our website, training programs, assessment platforms, and related services (collectively, the "Services").

This Policy applies to two categories of users: (a) Candidates who participate in our training, assessment, and placement services; and (b) Client Companies who engage our services to identify, evaluate, and onboard talent. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information from Candidates

We may collect the following categories of information from Candidates:

• Identity Information: Full name, date of birth, photograph, government-issued identification numbers (where required and permitted by law).
• Contact Information: Email address, telephone number, mailing address.
• Educational and Professional Background: Academic qualifications, certifications, prior employment history, resume or curriculum vitae.
• Assessment Data: Responses to assessments, examinations, and technical evaluations; coding submissions; test scores; performance metrics.
• Capability Scorecard Data: Skill proficiency scores, competency ratings, and validation results generated through our assessment processes.
• Training Records: Enrollment information, course completion status, attendance, and participation data.

2.2 Information from Client Companies

We may collect the following categories of information from Client Companies:

• Business Contact Information: Names, titles, email addresses, and telephone numbers of authorized representatives.
• Company Information: Legal entity name, business address, industry sector, company size.
• Hiring Requirements: Role specifications, technical requirements, team composition needs.

2.3 Information Collected Automatically

When you access our website or digital platforms, we may automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Usage data (pages visited, time spent, navigation paths)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Administering training programs and educational content
• Conducting assessments, examinations, and skills evaluations
• Generating capability scorecards and validation reports
• Facilitating candidate-to-client matching through our AI-powered systems
• Providing placement coordination and support services

3.2 AI-Based Processing

We utilize artificial intelligence and automated systems to:

• Evaluate assessment responses and generate performance scores
• Analyze skill profiles for candidate-role matching
• Identify patterns in technical competencies and learning progress

Candidates may request human review of significant automated decisions that affect them. Contact us using the information provided below to make such a request.

3.3 Communications

• Responding to inquiries and support requests
• Sending service-related notifications and updates
• Providing assessment results and scorecard reports

3.4 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes
• Enforcing our terms and conditions
• Protecting the rights, property, or safety of QualityX Services, our users, or others

4. Information Sharing and Disclosure

We do not sell personal information. We may share information in the following circumstances:

4.1 With Client Companies

When Candidates participate in our placement services, we share relevant profile information, capability scorecards, and validation results with Client Companies for the purpose of evaluating candidates for potential engagement. This sharing occurs only with Candidates' knowledge and in accordance with the consent provided during enrollment.

4.2 Service Providers

We engage third-party vendors who assist in operating our Services, including cloud hosting providers, assessment platform operators, and communication service providers. These vendors are contractually obligated to use personal information only for the purposes of providing services to us and to maintain appropriate security measures.

4.3 Legal Requirements

We may disclose personal information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on the type of information and the purposes for which it is used:

• Training and Assessment Records: Retained for a minimum of five (5) years following program completion to support verification requests and compliance requirements.
• Candidate Profiles: Retained while the candidate remains active in our placement services, plus an additional period to support any ongoing engagements.
• Client Company Records: Retained for the duration of the business relationship and as required for legal and financial record-keeping purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices

While we strive to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to certain processing activities, including automated decision-making.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in Section 11 below. We will respond to your request within the timeframes required by applicable law.

8. International Data Transfers

QualityX Services operates across multiple jurisdictions. Personal information may be transferred to and processed in countries other than your country of residence. When we transfer personal information internationally, we implement appropriate safeguards, including standard contractual clauses or other legally recognized transfer mechanisms, to ensure adequate protection of your data.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on this page and update the "Last Updated" date above. For material changes, we will provide additional notice, such as via email or a prominent notice on our website. We encourage you to review this Policy periodically.

13. Governing Law and Jurisdiction

QualityX Services operates in both Singapore and India. This Privacy Policy is designed to comply with:

• Singapore: The Personal Data Protection Act 2012 (PDPA) and its subsequent amendments.
• India: The Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules thereunder.

For users located in Singapore, this Policy shall be governed by the laws of Singapore, and any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

For users located in India, this Policy shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

For users located in other jurisdictions, the governing law shall be determined based on the location of the QualityX Services entity with which you have contracted.